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2011 BYOB Seminars -
Click here
for more info |
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| Training Topics |
Module Time |
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| Sales: |
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• Capturing Front Desk Sales/Reservations
Sales Calls & Upselling |
1-2 Days |
| • Reservation Shopping Service |
3 Shifts a Month |
| • Food & Beverage Skills |
4-8 Hours |
| • Catering Administration |
4-8 Hours |
| • Loyalty Training |
4-8 Hours |
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| Human Resources/Leadership/Operations: |
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| • Conducting Orientation and Training |
4-8 Hours |
| • Motivation and Team Building |
4-8 Hours |
| • Time Management |
1-4 Hours |
| • Improving Communication |
4-8 Hours |
| • Handling Problems and Conflicts |
4-8 Hours |
| • Leadership |
1-2 Days |
| • Improving Employee Performance |
4-8 Hours |
| • Your Behavior as a Supervisor |
4-8 Hours |
| • Train the Trainer |
1-2 Days |
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| Quality/Service: |
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• Invest in Your Guest/Your Key to Success
(Line Level) |
4-8 Hours |
• Defining your Customer Culture
(Mgr. Level) |
4-8 Hours |
• Housekeeping & Maintenance
(Quality, Service, Consistency) |
2-4 Hours |
